In August, I had the satisfying feeling of peeling the plastic cover off a new phone as my company upgraded me. The new phone is terrific and has some nice features, a better camera, a longer lasting battery and a couple of new apps. On the face of it, not
Continue readingAnyone who has wrestled with the knotty problem of ‘doing’ improvement may have often found that it is in sharing their view of the problem with others where breakthroughs and insights happen. Sharing our challenges, sharing our thinking, sharing our learning, sharing our frustrations. Sharing what it is we do
Continue readingIf you could do one thing to enhance the quality of patient or staff experience at work – what would it be? Our staff are central to improving the quality and delivery of safe care. How they experience the culture of the organisation and how they feel about being in
Continue readingWhen the pandemic struck last year, my main focus for many months was helping to think about what we might do to support people who could no longer access support in the community and who, like myself, were finding pretty much every day a challenge in different ways. One of
Continue readingToday we welcome the launch of the Reducing Restrictive Practice Framework in Wales by Welsh Government. This framework promotes measures and practices that will lead to the reduction of restrictive practices in childcare, education, health and social care settings. What we mean by restrictive practice The Care Council for Wales
Continue readingOver the past year we have witnessed unprecedented demands on health services resulting in people having to get used to different ways to access health care. In many instances, routine work needed postponing and physical access to Primary Care became limited. The impact of these changes for people with learning
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