By Frank Federico, Institute for Healthcare Improvement Frank Federico is a senior patient safety expert and Institute for Healthcare Improvement (IHI) faculty. He is a pharmacist by training and has co-chaired several IHI collaboratives. Healthcare is complex and complicated. There are multiple people involved in delivering care, no matter the
Continue readingBy Martine Price, Nurse Lead, Improvement Cymru “This patient is non-compliant.” Some time ago, I was part of a pressure ulcer improvement collaborative across many of the wards in the hospital I was working in and this term ‘non-compliant’ kept coming up. Jane was a lady who had been in
Continue readingBy Benna Waites, Consultant Clinical Psychologist, Clinical Lead, Improvement Cymru, Joint Head of Psychology Counselling and Arts Therapies, Aneurin Bevan University Health Board Psychological safety is a key priority for the Safe Care Collaborative, aiming to create the conditions for change, fuelling momentum by removing barriers and supporting improvement across
Continue readingEarly Intervention in Psychosis (EIP) services help young people with a first episode of psychosis in their recovery and to gain a good quality of life. A service user has blogged outlining their experience of psychosis, their positive experience of accessing their local EIP service as part of their recovery
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As we approach a year since our fantastic team won two NHS Wales awards, we are fortunate enough to be able to reflect on the success and journey since. As a team we are wedded to the status quo of improving the lives of our ageing population. We aim to
Continue readingRebecca Curtis, Senior Improvement Manager, Improvement Cymru. As a registered social worker working within the NHS since 2017, I can easily draw upon many examples of the challenges which have arisen from not always having a mutual and shared understanding of the language being used, particularly when working and collaborating
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