By Frank Federico, Institute for Healthcare Improvement Frank Federico is a senior patient safety expert and Institute for Healthcare Improvement (IHI) faculty. He is a pharmacist by training and has co-chaired several IHI collaboratives. Healthcare is complex and complicated. There are multiple people involved in delivering care, no matter the
Continue readingBy Martine Price, Nurse Lead, Improvement Cymru “This patient is non-compliant.” Some time ago, I was part of a pressure ulcer improvement collaborative across many of the wards in the hospital I was working in and this term ‘non-compliant’ kept coming up. Jane was a lady who had been in
Continue readingBy Benna Waites, Consultant Clinical Psychologist, Clinical Lead, Improvement Cymru, Joint Head of Psychology Counselling and Arts Therapies, Aneurin Bevan University Health Board Psychological safety is a key priority for the Safe Care Collaborative, aiming to create the conditions for change, fuelling momentum by removing barriers and supporting improvement across
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