Anyone who has wrestled with the knotty problem of ‘doing’ improvement may have often found that it is in sharing their view of the problem with others where breakthroughs and insights happen. Sharing our challenges, sharing our thinking, sharing our learning, sharing our frustrations. Sharing what it is we do
Continue readingIf you could do one thing to enhance the quality of patient or staff experience at work – what would it be? Our staff are central to improving the quality and delivery of safe care. How they experience the culture of the organisation and how they feel about being in
Continue readingWhen the pandemic struck last year, my main focus for many months was helping to think about what we might do to support people who could no longer access support in the community and who, like myself, were finding pretty much every day a challenge in different ways. One of
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Throughout the course of the pandemic the team in Improvement Cymru have been deployed to support the response within Public Health Wales. During that time we have supported call centres, health protection cells, analytics, operationalisation of population sampling centres, mobile testing units and improvements in laboratory turnarounds. I am sure
Continue readingAs a learning disability nurse, I have witnessed the difficulties faced by people with a learning disability and their families in being able to communicate symptoms of ill health or understand processes when accessing health care systems. I have also witnessed the difficulties that health care staff have in being
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2020 has been a year like no other that we have known. If we wind the clock back twelve months, our newly established team was undertaking a series of engagement events with hundreds of individuals connected to LD services across Wales. Sharon, Ruth, Bethany, David, Paula and myself travelled the
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