When we launched the Improvement Cymru Academy in November 2019 our aim was to provide NHS staff with the tools, support and confidence to improve quality together knowing that #Togetherwecan. Fast forward through a global pandemic where NHS Wales staff have worked tirelessly to rapidly change services and processes to
Continue readingThe impact of the pandemic on the care sector has been considerable and must not be underestimated. COVID19 resulted in a number of deaths in care homes across the UK which has been devastating for residents, their families, carers and their local communities. Many residents and staff have lost friends
Continue readingIn August, I had the satisfying feeling of peeling the plastic cover off a new phone as my company upgraded me. The new phone is terrific and has some nice features, a better camera, a longer lasting battery and a couple of new apps. On the face of it, not
Continue readingAnyone who has wrestled with the knotty problem of ‘doing’ improvement may have often found that it is in sharing their view of the problem with others where breakthroughs and insights happen. Sharing our challenges, sharing our thinking, sharing our learning, sharing our frustrations. Sharing what it is we do
Continue readingIf you could do one thing to enhance the quality of patient or staff experience at work – what would it be? Our staff are central to improving the quality and delivery of safe care. How they experience the culture of the organisation and how they feel about being in
Continue readingWhen the pandemic struck last year, my main focus for many months was helping to think about what we might do to support people who could no longer access support in the community and who, like myself, were finding pretty much every day a challenge in different ways. One of
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