By Lisa Edwards, Senior Improvement Manager | With illustrations by Liz Tucker, Improvement Manager For those working in mental health across Wales — on inpatient wards, in crisis teams, or community services — safety isn’t an abstract idea. It’s the feeling in the room. It’s the tension felt when someone’s
Continue readingBy Dr Rachel Ann Jones, National Programme Lead Easy Read For the past six years leading Wales’ national Learning Disability improvement programme, I’ve been driven by one purpose: improving outcomes and experiences for people with a learning disability, their families, and carers. Reflecting on our journey as a national improvement
Continue readingLeaving hospital is a key step in recovery, especially for those leaving mental health inpatient hospital care. It can bring optimism alongside understandable concerns about what happens next. The Safe Discharge Standards for Wales (2025) set clear expectations so that people experience a safe, timely and person-centred transition home. They
Continue readingMy name is Tom, and I work within the Academy; the training team within NHS Wales Performance and Improvement’s (P&I) Quality, Safety and Improvement directorate. The Academy has traditionally focused on improvement training. We have a strong track record of supporting teams across the system, through structured learning, to use
Continue readingBy Rachel Taylor, Assistant Director, Six Goals for Urgent & Emergency Care National Programme “World leading work” Not my words, although I can’t help but agree. But the words of Professor Brian Dolan. He said this as we finished our presentation at the End PJ Paralysis Summit last month. #EndPJparalysis
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By David O’Brien, Senior Improvement Manager I recently spent a week at Summer School. Not one where we eat marshmallows by an open camp side fire, but one that I was able to enjoy with fellow leaders across public services to explore our shared purpose to achieve a better quality
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